Warranty and Returns
We have every confidence in the used parts we provide for sale. Therefore, every part we sell comes complete with a 90 day warranty to cover you against mechanical breakdown and offer peace of mind. For a full breakdown of our warranty terms and conditions look below the end of our 'Returns' section.
We hope that you are completely satisfied with your order from Partwise but appreciate that there may be a time that a part needs to be returned to us. Simply return the part/s in their original condition within 14 days of receipt for a refund. We will issue a refund upon receipt and examination. Items should, wherever possible, be returned in their original (or similarly robust) packaging with a completed Returns Form.
You can print off a Returns Form by clicking on ‘Download Returns Form’ below. Fill in the required fields and return it with your goods to:
Sales Support Returns
568 - 578 Ringwood Road
Download Returns Form
For more information about our returns terms and conditions look below the end of our 'Warranty Terms and Conditions' section.
► Warranty Terms and Conditions
In the event of failure a replacement part will be supplied. If a replacement part cannot be found in a reasonable amount of time the full purchase price will be refunded.
If you have ordered the wrong part, i.e. your part number is different, please return the item including a completed Returns Form (see above) requesting the correct part and we’ll do our best to get one out to you upon receipt. If the new part is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.
Replacement or refund will only be given on production of the original invoice.
Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible.
Partwise will not reimburse any labour costs/charges involved with fitting, removal and/or changing of parts supplied by the company, under any circumstances.
Partwise will NOT cover any component which has been dismantled or tampered with (other than the replacement of standard service parts or components). Returns are void if you have dismantled or tampered with a part in any way.
Please note: We strongly recommend that all safety critical parts are fitted only by specifically trained automotive technicians. NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.
Engine Warranty Terms and Conditions
Every 90 day engine warranty we provide includes the terms and conditions listed above as well as the following:
Engines must be correctly fitted with new cam & auxiliary belts, oil, oil filters & spark plugs. Any failure to follow these terms will invalidate this warranty.
Engines are sold as bare engines less starter motor, alternator & gearbox. Any ancillary/service parts supplied with engines including water pumps, cam belts, turbos etc have NOT been tested & are provided free of charge. These parts are NOT covered by any warranty supplied by Partwise.
ECU’s & electrical items are non-refundable as a result of potential damage caused by in-correct fitting or other faults in customer vehicles.
Our Partwise warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts,
Timing Belts, Fan Belts, Any ancillary parts or damage caused by misuse, improper fitting, neglect, accident or continued use.
► Returns Terms and Conditions
For items damaged in transit notification must be made through our store within 24 hours and images supplied of packaging and part to enable claims to be processed. Click here to make our team aware of an issue.
Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to Partwise and WILL be passed on.
Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our parts.
If you are completing an international return email our aftersales team or call +44 (0) 1202 307607 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email us quoting your order number and stating the missing item and we will investigate the matter further.